Shipping, Cancellation, and Return Policy

 

Shipping, Cancellation, and Return Policy for Lala Perfumes

Operated by Esyecco Eshoppe LLP
Effective Date: 30/12/2024

At Lala Perfumes, we strive to provide a seamless shopping experience. Please read our Shipping, Cancellation, and Return Policy carefully to understand how we handle your orders, cancellations and returns.

Shipping Policy

  • Processing Time: All orders are processed within 7 working days from the date of order placement.
  • Delivery Time: Delivery times may vary depending on your location. However, we promise to deliver your product within 20 days of order to all eligible Pincode. Please allow additional time for unforeseen circumstances such as natural disasters.
  • Shipping Charges: Applicable shipping charges will be calculated and displayed at checkout.

If you have any questions about shipping or experience delays, please contact our customer support team at lala.perfum@gmail.com or +91 919526 557991.

Cancellation Policy

  1. Order Cancellation Process
  • You can cancel your order at any time before it is delivered.
  • To initiate a cancellation, contact our customer support team via:
    • Email: lala.perfum@gmail.com
    • Phone: +91 919526 557991
  • Provide your order details, including the order number and the reason for cancellation, if applicable.
  1. Refund Policy for Canceled Orders
  • If your cancellation request is approved before the order is delivered:
    • Full Refund: The total order amount, including any shipping charges, will be refunded to your original payment method.
    • Shipping Costs: The company will bear any applicable shipping costs associated with the canceled order.
  • Refunds will be processed within 7-10 working days from the date of cancellation approval.
  1. Orders That Cannot Be Canceled
  • Once an order has been delivered, cancellation is no longer possible.
  • If you no longer wish to keep the item after delivery, you may refer to our Return Policy for applicable returns and refunds.
  1. Additional Notes
  • For prepaid orders, the refund will be credited to your original payment method.
  • For cash-on-delivery orders, you will need to provide your bank details for processing the refund.

Return Policy

At Lala Perfumes, customer satisfaction is our priority. However, certain guidelines apply to returns:

  1. Items Not Eligible for Returns

Some items are non-returnable due to hygiene and safety reasons (e.g., opened or used perfumes). To confirm whether a product is eligible for return, please check the product page before purchase.

  1. Return Window

For eligible products, returns can be initiated within 3 days of delivery. Requests submitted after this period will not be accepted.

  1. Conditions for Returns

To qualify for a return:

  • The product must be unused, unopened, and in its original packaging.
  • Proof of purchase (e.g., order confirmation or invoice) must be provided.
  1. Return Process
  • To initiate a return, contact us at [Insert Email Address] or [Insert Phone Number].
  • Provide your order number, product details, and reason for return.
  • Once your request is approved, detailed instructions will be shared for returning the item.
  1. Refunds and Exchanges
  • Refunds for eligible returns will be processed to the original payment method within 7-10 working days of receiving the returned item.
  • Exchanges are subject to stock availability.

Additional Notes

  • Damaged or Incorrect Items: If you receive a damaged or incorrect item, please report it to us within 24 hours of delivery for a replacement or refund.
  • Shipping Costs for Returns: The cost of return shipping will be borne by the customer unless the item is damaged or incorrect.

If you have any concerns about your purchase or need assistance, please reach out to our support team. Your satisfaction is important to us!

Contact Information:

ESYECCO ESHOPEE LLP

NT Square

Poozhikkunnu

Alathur, Triur

Malapuram 676102

+91 9526557991

Thank you for choosing Lala Perfumes!